Reference

ajowin Privacy Policy: Your Data, Clearly Explained

Our Privacy Policy explains what ajowin collects when you open an account, use DANA or QRIS, and contact support about wallet status.

Account dataWallet recordsCookie choicesSecurity checks
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REQUEST HELP

Three Ways to Ask About Your Data

A clear support route helps when you want to ask about this Privacy Policy, correct an account detail or understand a wallet record. Start from the account support path and include the contact detail linked to your ajowin account. We may ask for verification before discussing personal data, and we will not request your wallet password. If your issue concerns a DANA, OVO, GoPay or QRIS reference, include the visible status and date.

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Account privacy request

Use the support path connected to your account to ask what personal details we hold, why they are used, or how to request a correction after phone verification.

Wallet record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the displayed reference and status only; keep your wallet PIN and password private.

Access concern

If a privacy or security check affects account access, tell us the device path used, such as mobile browser or desktop, so we can trace the request.

HANDLING YOUR DATA

How We Apply This Privacy Policy

We treat the Privacy Policy as an operating process, not just a page to read. Account creation, phone verification, wallet status checks and support requests each create different records, so we keep…

Account details

We use the details you submit to create and maintain your account, complete phone verification before access, and respond to requests connected with your ajowin profile.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account record helps us match a wallet action with its status; it does not require us to store your wallet password.

Device signals

Browser type, device path and session signals can help identify unusual access or repeated login attempts. We use these details for account security rather than to read private device content.

Cookies

Cookies may keep a session active, remember selected settings or help us understand basic page use. Your browser controls can remove or restrict cookies, although some account steps may then work differently.

Retention

We keep personal and payment-related records for the period needed to operate the account, resolve a support matter, protect against misuse or meet an applicable legal duty.

Changes and contact

To request access, correction or clarification, contact us through the account support route with enough detail to locate your record. We may verify ownership before making a change.

Privacy Policy Answers for ajowin

These Privacy Policy answers cover the searches we expect before an Indonesian customer opens an account. They explain account data, cookies, wallet references, device checks and contact steps without replacing the full policy wording. Where a request depends on location or eligibility, access depends on local law.

It covers account details, phone verification, device and browser signals, cookies, wallet references, support messages, retention and requests to access or correct personal data connected with ajowin.

We may use your phone detail for account creation and verification before account access. This helps connect your request with the right account and supports security checks when you contact us.

Yes. The policy covers payment references and status details linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, while your wallet password remains private.

We may record browser type, device path, session details and signals linked to login activity. These records help identify unusual access, but they do not give us access to private device content.

Cookies can remember session settings and basic page activity. You can manage them through your browser, though restricting cookies may change how login, account access or selected settings work.

Use the account support path and explain which detail needs correction. We may ask for account or phone verification before changing personal data, so the request is linked to the right record.

We retain records for the time needed to operate your account, resolve support matters, protect account security or meet an applicable legal duty. The period can vary by record type.

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